Youll need to contact them if you have questions about your purchase. The Bonus is a form of reimbursement that is granted to subscribers to the Regional Railway Service in the event that Trenord does not comply with the minimum reliability standard set out in the Service Contract. The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. Go to 'Pass details' and then to 'Refunds and exchanges'. Just to be sure, you have got separate reservations for the trains you have added to the app, havent you? , Got a promo Pass? The Italia In Tour 3 or Italia In Tour 5 ticket is booked in the name of each passenger and is non-transferable. Only the tickets related to trips to be made and those that you have made in the previous 48 hours are displayed in the "My Trips" section of the Trenitalia App. The Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. Grazie per il tuo feedback. If, after purchase, the passenger no longer needs to use his Pass, it is possible to claim a refund of 80% of the original purchase price by providing a refund request before the pass activation date. Start on the English version of Trenitalia. Choose the travel solution that best suits your needs; 2. Island is about 75% completed, with a lot of fun hidden gems! Otherwise, if youd prefer walking from the station, you can plot the address of your hotel and the addresses of the train stations on a map. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. Don't be shy and let us know about your challenge. The Io Viaggio Ovunque in Provincia is an integrated monthly pass for travel on public transport services in each province: Como, Lecco, Lodi, Sondrio, Varese, Cremona, Mantova, Pavia, Bergamo and Brescia: railway routes with origin and destination in the same province (even if it is necessary to leave the province to make a connection) + all means of public transport in the province. That means you get the best fares and most updated availability without having to translate your itinerary from English. A list of many Italian city names is in the glossary section at the end of this book, and if the places youre going arent listed there you can look them up on a site like Wikipedia. In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel. Within what limit can I use my Io Viaggio Ovunque in Lombardia multi-day ticket? If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. Adults: 29 euro. Only you and moderators can see this information. Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination. Trains in Italy are primarily run by Trenitalia. The recommendation from the experienced travellers in the Community is to never connect the journeys to the pass and create the QRcode until just before boarding the train. , Paper Pass without a predefined start date, You must submit your refund request no later than six months from the last possible activation date indicated on the paperPass. Island is about 75% completed, with a lot of fun hidden gems! Cross-border tickets validity is 4 hours. Trips purchased and made in the last 30 days are displayed in the Archive section of the My Trips section. Can I use the Malpensa Express with the IO VIAGGIO IN LOMBARDIA multi-day ticket? Create. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. WebFastest journey: 2h 19m. Detailed steps to turn off Activation Lock are as follows. Where can I display the trips I have purchased using my account number? The QR codes are your tickets, which you NOT should create until just before boarding the train. Select Reset console. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. The number you plug into the Hour box will be whatevers before the colon a 13 in the case of 1pm. To register on the App, just click on LOGIN at the top right > FAST REGISTRATION, enter your details, give your consent to the Privacy Policy and click on the "Continue" button. Log into your account. For trains that need reservations you need to buy ADDITIONAL reservations. Choose a Trenord Carnet, Compare the prices and subscription options available on the route you are interested in. The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. The only difference is if you use the train company direct (e.g. What Im really hoping to prevent is being assigned in different cars or even in the same car not together. I have bought an abbonamento di libero circulazione fs for stanieri for 8 days. Can I activate a new pass before my current one expires? Reset and keep my games & apps. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are invalid. Last you checked, both of those cities are still in Italy. Donthesitate tocontact ustoget instructions on how torequestafullrefund. Press the Xbox button to open the guide. Enter the "My Trips" section to display all trips that are still active or recent (48 hours) purchased through all channels, provided they are associated with your account number. The bad news? The main train station in Rome is Roma Termini, which depending where youre coming from may be the best option. , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? WebYou must use the pass within 11 months of purchase. , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). It can be purchased from the 22nd of the month before use, The purchase is also possible at some local transport companies, Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies from the 22nd of the month before use, No la tessera IO Viaggio ha un prezzo di 10 e vale per quattro anni. L'abbonamento settimanale, mensile o annuale bidirezionale. Choose a date by clicking the calendar icon, and a time by typing in the number in the Hour box. I will arrive in Japan and spend a week in Tokyo.Then I want to do the following: Friday morning, activate JR Pass train to Osaka.. Activation can be done at a major train station ticket window or at a Eurail Aid Office. Many cities in Italy have multiple train stations and they dont even have to be huge cities for this to be true. No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. Within what limit can I use my one-way ticket to Milano? You get to it by logging in, clicking "Area riservata/Customer Area", clicking the red purchase , Want to return apaper reservation ticket? Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. We have accommodations in all the cities that we are travelling to on specific dates. Dodo code will be sent via DM. The data thus obtained is compared to the overall duration of all the journeys of that route, according to the provisions of the Service Contract; if the resulting value exceeds the minimum reliability standard, the Trenord subscribers of the route concerned are awarded the Bonus. Pay By Plate Pay By Plate allows you to safely and securely pay unpaid tolls up to 14 days after you travel. Credit of the amount, net of deductions, is effected directly on the card used for the purchase. Activation Lock turns on automatically when you turn on Find My on your device. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. And if I had to pay for the seats thats fine. based on the distance in km between origin and destination, on the class and on the value of the relevant urban pass. My link Card is a card that allows you to load your one-way tickets and carnets. Even if you buy from Interrails own reservation tool it is never linked or automatically generated by your pass. Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass. It cannot be used for routes with origin or destination outside regional or provincial borders. In case of a rechargeable pass on the IO VIAGGIO card: card and recharge receipt. There will always be a charge for the reservation in Italy. WebTrenitalia Pass. Go to Pass details and then Refunds and exchanges. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. Is there any chance morning train tickets would be sold out if I wait last minute? I need the 8:30am rides and thought I would book now in case the If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. When Im on Trenitalia site I can choose seats and car. For more information, see Install Hyper-V Server. Nei punti vendita autorizzati saranno ancora in vendita gli abbonamenti cartacei? Buy the ticket online Select Reset console. I guess Im not making myself clear. In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. On the first day of travel, all people listed on the pass must go to the ticket office of the train station and have a If you want to change your contact details - namely e-mail and phone number - you must access your reserved area of the www.trenitalia.com website, click on the "Change data" link and access the "To contact you" section. Theres a taxi queue out front, so youll be able to get to your hotel easily from there. Choose the offer and the service you prefer, or click on OTHER OFFERS. Before clicking on CONFIRM, you can choose the seat. Please try again in a few minutes. Again, I have to choose the my journeys manually. Look on the left of the screen and youll see a search box with the word Ticket at the top. 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